RETURNS & EXCHANGES

AT THE BARBERSHOP

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 7 days of purchase. It can only be returned in person at the barbershop retail, in Geylang, The Panic Room. We do not accept any local returns through mail

WEBSTORE PURCHASES

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 7 days of purchase. Online local purchases made on www.thepanicroom.com.sg can only be returned in person at the barbershop retail, in Geylang, The Panic Room. We do not accept any local returns through mail.

INTERNATIONAL PURCHASES

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 30 days of purchase through mail returns. All overseas refund will be credited back to the original credit card used and will only be processed upon receiving the merchandise.

CONDITION OF THE PRODUCT

Returned merchandise must be in the original condition and packaging, well sorta. The Order Confirmation Receipt must be presented for any exchange, returns or refund either on print or on any mobile device.

Promotional/Sales items are non-exchangeable or refundable, electronic and electrical product for exchange is allowed on a case by case basis. Used and opened shaving blades are non-exchangeable or refundable due to hygiene purposes.

We reserve the rights to reject any exchange or returns that do not fulfill any of the above stated requirements. We will not bear any charges incurred by customers during the process of exchange, returns or refund of merchandise.

PURCHASES FROM THE BARBERSHOP

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 7 days of purchase. It can only be returned in person at the barbershop retail, in Geylang, The Panic Room. We do not accept any local returns through mail

WEBSTORE RETURNS

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 7 days of purchase. Online local purchases made on www.thepanicroom.com.sg can only be returned in person at the barbershop retail, in Geylang, The Panic Room. We do not accept any local returns through mail.

INTERNATIONAL RETURNS

We accept exchange, returns or refund for NON CONSUMABLE PRODUCTS within 30 days of purchase through mail returns. All overseas refund will be credited back to the original credit card used and will only be processed upon receiving the merchandise.

CONDITION OF THE RETURN MERCHANDISE


Returned merchandise must be in the original condition and packaging, well sorta. The Order Confirmation Receipt must be presented for any exchange, returns or refund either on print or on any mobile device.

Promotional/Sales items are non-exchangeable or refundable, electronic and electrical product for exchange is allowed on a case by case basis. Used and opened shaving blades are non-exchangeable or refundable due to hygiene purposes.

We reserve the rights to reject any exchange or returns that do not fulfill any of the above stated requirements. We will not bear any charges incurred by customers during the process of exchange, returns or refund of merchandise.

Do contact us at 1 800- GEY LANG, +65 8228 9063 or dontpanic@thepanicroom.com.sg if you need any information on delivery. Local or international. Thank you for reading.

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